RedGear Support: Best Season Yet!
April 2, 2012 – 1:46 pmCongratulations to everyone for an outstanding season!
The average wait time on support calls was reduced to just over one minute; most issues were also resolved in record time.
This year’s success reflects major efforts taken to improve the timeliness, quality and effectiveness of our support team and product.
Ruben Munoz, Support Manager at RedGear, credits the success to new training methods and material.
We have enjoyed serving you and appreciate your customer comments and expressions of appreciation regarding the support you received. This is a team effort and we thank you for letting us be your partner!
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