Comments for RedGear Technologies Blog

Comment on Updater Service Unavailable by RedGear Technologies

RedGear Technologies — Mon, 21 Jan 2013 04:12:03 +0000

Denise,

I’m having a hard time keeping track of how we’ve responded to everyone so please forgive me if this is redundant. One of our support agents assisted with an RGUpdater issue on Facebook and it may help. See below.

Alex

Go to to the RG services right click and go to “properties” next go to the “recovery” tab. Next. click the drop down for first failure and pick “restart the service” do this for the 2nd failed attempt and the last. Do this to the RG facilitator and the RG Client data also. This will make it so if the service fails it will try to restart it again.

Comment on Top Support Topics by RedGear Technologies

RedGear Technologies — Mon, 21 Jan 2013 04:06:50 +0000

Traci,

We will find the answer to this and get back to you. There will be an update Tuesday and Thursday that hopefully will include this. Please watch for our weekly program updates every Tuesday. You can access them through the E-File Center – Alerts.

Alex
RedGear Tech

Comment on Updater Service Unavailable by RedGear Technologies

RedGear Technologies — Mon, 21 Jan 2013 04:06:05 +0000

Rich,

We apologize for the frustration you are experiencing. We have forwarded to information to support and sales.

We will follow-up to see that you are called and helped.

Alex

Comment on Top Support Topics by RedGear Technologies

RedGear Technologies — Mon, 21 Jan 2013 04:05:14 +0000

Robert,

This will require a call to address the operating system and other questions. We will get this over to support. You can also call in tomorrow.

Alex
RedGear Tech

Comment on Top Support Topics by RedGear Technologies

RedGear Technologies — Mon, 21 Jan 2013 04:04:09 +0000

Steve,

Due to the new platform, Libraries and Custom Letters will not proforma over this year. The libraries will be built as you enter returns. In the future programs this will not be an issue as the program for 2013 will just require an update.

Alex
RedGear Tech

Comment on Top Support Topics by RedGear Technologies

RedGear Technologies — Mon, 21 Jan 2013 03:59:38 +0000

Joyce,

I am not sure what Error Code 1 and Error Code 2 mean. I will have to check into this and get back to you.

Alex
RedGear Tech

Comment on Top Support Topics by RedGear Technologies

RedGear Technologies — Mon, 21 Jan 2013 02:16:29 +0000

Sammie,

It will be in the Tuesday update.

Alex

Comment on Updater Service Unavailable by Denise

Denise — Mon, 21 Jan 2013 01:53:05 +0000

I do have the RGUpdater showing in the services window of the task manager. When I right click on it and try to start service, it tells me “the operation could not be complete. Access is denied”. Now what do I do?

Comment on Top Support Topics by RedGear Technologies

RedGear Technologies — Mon, 21 Jan 2013 00:29:43 +0000

Dawn,

I just received a message back from development regarding your “US1,US2,US3″ post.

The direct deposit will be fixed in Tuesday’s release. We need more information on the depreciation error. A return with the Oregon issue would be best help in resolving any issues.

Hope this helps.

Alex
RedGear Tech

Comment on Contact Us by RedGear Technologies

RedGear Technologies — Mon, 21 Jan 2013 00:27:09 +0000

Dawn,

Invoices will not proform forward in the new program. They need to be entered manually. Next year you will not need to reenter the information.

Slip Sheets are ticketed to be released this week. However, I recommend you go ahead and use the 2011 slip sheet to expedite this.

Alex
RedGear Tech